The following disclaimer applies to all products, services, and information provided by Petsona Limited (“Petsona”, “we,” “us,” or “our”) through our website, product packaging, marketing materials, and any other channels.

The purpose of this Disclaimer is to inform our customers about the limitations of our products and the information we provide. By purchasing or using our products and services you acknowledge and agree to this disclaimer and the terms outlined below.

This Disclaimer is intended to promote transparency and ensure our customers make informed decisions regarding the care and well-being of their pets.

The information provided by us is for general informational purposes only. While we strive to ensure the accuracy and reliability of the information, it is not intended to serve as veterinary advice or a substitute for professional veterinary care. It is the responsibility of the customer to ensure that our products are suitable for their pet's needs, health conditions, and dietary restrictions.

Every pet is unique, and dietary needs may vary based on age, breed, health condition, and other factors. That’s why we have created Petsona, However, we strongly recommend consulting with a licensed veterinarian if there are any concerns or uncertainties about the suitability of our products for your pet, and before introducing new foods, treats, or supplements into your pet’s diet, particularly if your pet has a medical condition or specific dietary requirements.

Our products may contain natural variations in size, shape, color, and texture. These variations are normal and do not indicate any defect or quality issue with the product.

Our products are made with love and high-quality ingredients, but they may contain common allergens such as chicken, seeds, grains, fish oil, or eggs. Please review the ingredient list carefully. If your pet has known allergies or sensitivities to any of the ingredients, it is advised to refrain from purchasing our product. Discontinue use if your pet exhibits any signs of an allergic reaction or sensitivity. If an adverse reaction occurs, seek veterinary care immediately.

While we strive to ensure the accuracy of product descriptions, nutritional information, and other content, we do not guarantee that such information is free from errors or omissions. Please contact us at hello@petsona.com if you have questions or concerns about any of our products.

For the safety and well-being of your pet, store our products in a cool and dark place at a stable temperature. Improper storage, handling, or use of the product may result in spoilage or contamination, for which we cannot be held liable. Some of our products may pose a choking hazard, particularly for small or elderly dogs. It is the responsibility of the customer to use our treats in a safe and appropriate manner, and to always supervise their pets while consuming our products.

We make no guarantees regarding specific outcomes or health benefits from the use of our products, as results may vary depending on individual pets and circumstances.

To the fullest extent permitted by law, Petsona disclaims all liability for any direct, indirect, incidental, or consequential damages arising from the use, misuse, or improper storage of our products, or reliance on information provided by us.

By purchasing, using, or relying on our products or information, you agree to indemnify, defend, and hold harmless Petsona, its owners, employees, agents, and affiliates from any and all claims, demands, actions, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
Your use or misuse of our products.
Your reliance on any information provided by us through our website, packaging, or marketing materials.
Your failure to adhere to the instructions or guidelines provided with our products.
Your violation of any applicable laws or regulations.

Our website and promotional materials may include references to third-party websites or resources. We are not responsible for the content, accuracy, or practices of these third parties, and inclusion of such references does not imply endorsement.

We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes or updates will be effective upon posting on our website. It is the responsibility of the customer to review the most current version of the terms and conditions before making a purchase.