Privacy Policy

In this Privacy Policy, 'us', 'we' or 'our' means Petsona Limited. This Privacy Policy explains how we collect, hold, process, use, protect, store, share, transfer and disclose (collectively 'Process' or 'Processing') information and/or data provided by you to us, including but not limited to your personal data and information ('Data'), when you use PawTable. This Privacy Policy covers both 'online' (such as web services) and 'offline' (such as telephone calls or in-person) activities where Data may be shared with us.

By providing us with your Data, you acknowledge and agree to our collection and use of the Data and you consent to our Processing of the Data in accordance with the terms of this Privacy Policy. Do not use PawTable or give us the Data if you do not agree to the terms of this Privacy Policy.

We may update or change this Privacy Policy from time to time to reflect our latest practice. Whenever a change is made, the revised Privacy Policy will be published on our website and will be effective immediately upon publishing, unless your express consent is required by relevant laws. We encourage you to check our website periodically to ensure that you are aware of our latest Privacy Policy.

What Data do we collect and Process?

We collect Data that you choose to provide to us — for example, when you contact us, submit or claim a restaurant listing, or otherwise correspond with us — as well as limited technical information collected automatically when you use our website.

Information you provide to us:

• your name;
• your email address;
• your telephone number and other contact details;
• if you submit or claim a restaurant listing: the restaurant's name, address, contact details, opening hours, pet policies and related business information; and
• any correspondence you send us, and information you provide through surveys, ratings or feedback.

Information we collect automatically:

• your device ID, device type and geo-location information (for example, to power the 'near me' search), computer and connection information, statistics on page views, traffic to and from our website, IP address and standard web log information such as cookies.

PawTable does not sell products or take payments through this website, and we do not collect or store your payment card details.

What do we use the Data for?

We Process the Data for the following purposes:

• to enable you to access and use our website and services;
• to operate, protect, improve, customise and optimise our website, services and user experience, such as to perform analytics and research;
• to respond to your enquiries and to process restaurant listing submissions and claims;
• to send you service, support and administrative messages, technical notices, updates and security alerts;
• to monitor the use of our website and to compile statistics about its use;
• to investigate any reported incidents or complaints;
• to send you marketing and promotional messages where you have consented to receive them;
• to comply with our legal obligations, resolve disputes and enforce our agreements; and
• to optimise and/or train any models used for the purposes outlined in this Privacy Policy.

We also reserve the right to disclose your information that we believe, in good faith, is appropriate and necessary to (i) take precautions against liability; (ii) protect ourselves or others from fraudulent, abusive or unlawful uses or activity; (iii) investigate and defend ourselves against any third party claims or allegations; (iv) protect the security or integrity of our services; or (v) protect our property or other legal rights, or the rights, property or safety of others.

Do we disclose any Data?

We generally only permit our duly authorised staff to access the Data. However, we may disclose or release Data to:

• third party suppliers and service providers (including providers for the operation of our website and business) who have been duly authorised by us to use such Data;
• professional advisers and agents who have been duly authorised by us to use such Data;
• parties in connection with a sale or proposed sale of all or part of our business or assets;
• specific third parties authorised by you to receive information held by us; and/or
• any relevant public authorities or law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Hong Kong

We may also disclose your personal information to recipients located outside of Hong Kong, including cloud providers, website hosting companies and website developer companies located outside of Hong Kong.

We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the applicable Hong Kong legal requirements for the Data.

Direct marketing

We may from time to time send you direct marketing communications and information about our products and services where you have consented to receive them. This may take the form of emails, SMS, WhatsApp, mail or other forms of communication. You may opt out of receiving marketing materials from us at any time by contacting us using the details below or by using the opt-out facilities provided (for example, an unsubscribe link).

Using our website and cookies

We may collect information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the IP address assigned to your device. We may also use cookies or other similar tracking technologies that help us track your website usage and remember your preferences. You can disable cookies through your internet browser, but our website may not work as intended for you if you do so.

How do we protect the Data?

We will take adequate steps to protect the Data from misuse, interference and loss, as well as unauthorised access, modification or disclosure, using a number of physical, administrative, personnel and technical measures. Unfortunately, the transmission of Data via the Internet is not completely secure. While we endeavour to protect your Data, we cannot guarantee the security of Data transmitted; any transmission is at your own risk.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites. The privacy policies that apply to those other websites may differ substantially from this Privacy Policy, so we encourage you to read them before using those websites.

Accessing, correcting or erasing your Data

You can access the personal information we hold about you by contacting us using the details below. Sometimes we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

You (or a relevant person on your behalf) have the right, if expressly permitted by applicable laws, to: (a) check whether we hold any Data and, if we hold the Data, receive copies of such Data; (b) request us to correct any Data which is inaccurate; and (c) request us to erase any of your Data. A Data Access Request Form can be obtained from https://www.pcpd.org.hk/english/publications/files/Dforme.pdf, and the completed form should be sent to us. Subject to applicable laws, we have the right to charge a reasonable fee for processing a data access request.

Making a complaint

If you think we have breached relevant laws regarding data privacy, or you wish to make a complaint about the way we have handled your Data, you can contact us using the details below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us by emailing foodie@petsona.com.